Full-Time Associate.Call Center
DO — Key Responsibilities:
- Attend customer enquiries through inbound calls
- Document the call details in the software along with summary of query
- Assist customers for call back requests received through emails
- Assist customers in booking appointments, when they fail to do it online through the Aster Website
- Register customers and educating them about the Aster care loyalty program
- Answer queries on redemptions, point upgrades, offers, etc.
- Ensure customers’ details are updated in the relevant databases as and when requested
- Act as a first point contact for complaint management.
- Follow up on customer complaints/feedbacks
Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands.
About the Team
Aster Hospitals, one of the largest private healthcare service providers in GCC, aim to make a difference with our patient-centric approach to medical care and an inherent emphasis on clinical excellence. Currently, Aster Hospitals are located in 4 countries in the GCC specializing in primary, secondary and tertiary healthcare.
These include Aster Hospitals (Mankhool and Al Qusais) in UAE, Aster Al Raffah Hospitals (Muscat, Sohar and Ibri) in Oman, Aster Hospital (Doha) in Qatar and Aster Sanad Hospital (Riyadh) in Kingdom of Saudi Arabia delivering on a simple yet strong promise to its people: “We’ll treat you well.” Overall, Aster DM Healthcare Group has a strong presence in GCC and is an emerging healthcare provider in India with 25 hospitals, 116 clinics and 238 pharmacies manned by 20,500+ workforce (including approx. 1250 doctors on fee for service basis) from across the geographies.
- Job Identification 505
- Job Category Enabling & Support
- Posting Date 01/25/2021, 12:06 PM
- Apply Before 02/25/2021, 12:06 PM
- Degree Level Bachelor’s Degree
- Locations O block , 1st Floor, Dubai, AE
How to ApplySource : Apply
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